# Grand Welcome Highland Lakes > Generated from entity.yaml. Do not edit by hand. ## Territory Horseshoe Bay, Kingsland, Spicewood, Marble Falls, Granite Shoals, Burnet. ## Homeowner purpose Enjoy owning your Highland Lakes home while a local team handles listings, guest questions, turnovers, and the work between stays. Start with what you want from your home. We’ll help you build a management plan around it. ## Management and support team - Tatum Heiliger, Business Development Director Hi! I’m Tatum, Business Development Director for Grand Welcome Austin. With a background in education and leadership, my career has always been centered around building strong relationships and delivering meaningful results. Having stayed in hundreds of short-term rentals across the U.S., Europe, and Africa, I bring a guest-first perspective that helps properties stand out. I use that insight to help homeowners increase bookings, improve guest experience, and maximize their return with a strategy that actually performs. - Jayda Hamilton, General Manager · Highland Lakes Hi, I’m Jayda! I’m the General Manager for Highland Lakes and a proud local who grew up right here in the area. I’ve had the privilege of watching Highland Lakes grow into the vibrant destination it is today, and I truly love being part of that journey. With over five years of experience in the short-term rental industry, I’m passionate about caring for homes as if they were my own while creating exceptional experiences for every guest. Supporting local homeowners and helping them succeed while showcasing everything our lake communities offer is incredibly rewarding. - Steven Brown, Owner Hi there, I'm Steven Brown, a proud Texan, and a U.S. Army Veteran. I've served my country with honor, and now, I'm serving the vibrant community of Austin with my short-term vacation rental business, Grand Welcome Austin. I've always been passionate about promoting the spirit of the live music capital of the world, and through my business, I aim to make every visitor feel right at home. I'm also actively involved in organizations such as Hospitality Austin, Austin Small Business Association, Austin Short-Term Rental Association, and the Army Aviation Association of America. I believe in the power of community and collaboration, and I'm always eager to connect with like-minded individuals and businesses. I look forward to the opportunity to meet and work with you! - Alex Buchanan, Owner Hello there, I'm Alex, the proud owner of Grand Welcome Austin. I was born and raised in Easton, PA, and later graduated from Penn State University. My passion for aviation led me to serve as an Aviation Officer and Helicopter Pilot for nine years. This experience instilled a sense of discipline and commitment that I now apply to my business. Eventually, my journey brought me to Austin to open Grand Welcome Austin. My wife Kerry, stepdaughter Lana, son Olympiu, and our two dogs make our home a lively and loving place. Now, I'm dedicated to providing a grand welcome to all visitors of Austin through my short-term vacation rental business. I look forward to welcoming you to our vibrant city! - Joanne Oh, Marketing Manager Hi, I’m Joanne, Marketing Manager for Grand Welcome Austin . Before this, I spent 8 years in the Army, where I developed a strong foundation in leadership, strategy, and adaptability. Now, I’m channeling that experience into something I’m truly passionate about—helping businesses grow and thrive. I love how marketing allows me to connect with people, tell meaningful stories, and create experiences that matter.Hospitality is such a dynamic and rewarding space, and I’m excited to bring fresh ideas, collaboration, and a hands-on approach to our team as we deliver exceptional results. - Taylor Porter, People Manager Hi, I'm Taylor Porter, People Manager for Grand Welcome Austin and Highland Lakes. I'm an Oklahoma native, but I have roots around the world. I spent nine years in the U.S. Army, serving in various roles that shaped my commitment to excellence, adaptability, and teamwork. Today, I bring that same dedication to my role as People Manager, where I focus on fostering a workplace culture that empowers individuals and teams to thrive. I’m passionate about success, building meaningful connections, and helping others reach their full potential. - Samantha Maher, Guest Service Manager Hey there! I'm Samantha Maher, your Guest Service Manager here at Grand Welcome Austin. I was born and raised in Connecticut, where I also earned my Management degree from Sacred Heart University. With a decade of customer service experience under my belt, including six years dedicated to building and managing successful teams, I'm all about making every guest feel like they're stepping into their dream home when they stay with us. Nothing makes me happier than seeing those five-star reviews roll in, knowing I've helped create unforgettable experiences! I'm passionate about the short-term rental industry and thrive on helping property owners make the most of their investments. With my commitment to excellence and knack for building genuine connections, I'm here to ensure every stay with Grand Welcome Austin is nothing short of fantastic. - Cat Marx, Accounting Manager Hello, I’m Cat Marx, the Accounting Manager at Grand Welcome Austin. Before joining Grand Welcome Austin, I spent a decade as a teacher. My growing interest in accounting led me to transition from education to finance, a move that culminated in my current role, where I apply my diverse skills and experiences to manage and oversee the company's accounts payable operations. I look forward to partnering with you and helping you achieve your financial goals with your short-term rental. ## Management services ### A home that’s ready for the next stay - Cleaning and turnover coordination - Property checks and maintenance follow-up ### Guests with someone to turn to - Reservations and guest communication - Arrival information and support during the stay ### A clearer view of the business - Listing presentation and pricing - Owner statements and management conversations ## Owner questions ### What does vacation rental management include? Our services bring together listing and reservation management, guest communication, housekeeping coordination, property care, pricing, and owner reporting. We’ll talk through the scope for your home and explain the responsibilities before you decide. ### Do you manage homes in my Highland Lakes community? We serve Horseshoe Bay, Kingsland, Spicewood, Marble Falls, Granite Shoals, and Burnet. Send your property address so we can discuss its location, features, and management needs. ### Can we talk if I already have a property manager? Yes. Tell us what is working, what you would like to change, and any reservations or commitments already in place. We can discuss the questions to resolve as you consider your next step. ### Can I still use my home? Your own time at the property belongs in the plan. Tell us which dates matter to you so we can discuss how personal stays and guest reservations would fit together. ### What will management cost? Start with your property and the support you need. We’ll discuss the proposed fees and responsibilities with you so you can understand the arrangement before making a decision. ### Can you help me understand the home’s rental potential? Yes. Choose the revenue projection option when you contact us. Share the address and relevant property details so we can discuss the assumptions and questions behind a projection. ## Shared company contact Phone: (737) 260-0092 (+17372600092) Email: hello@austinmanagement.com Contact: https://stayhighlandlakes.com/contact ## Pages - https://stayhighlandlakes.com/ - https://stayhighlandlakes.com/services - https://stayhighlandlakes.com/about - https://stayhighlandlakes.com/contact - https://stayhighlandlakes.com/pricing-faq - https://stayhighlandlakes.com/privacy-policy - https://stayhighlandlakes.com/terms - https://stayhighlandlakes.com/sitemap - https://stayhighlandlakes.com/neighborhoods/horseshoe-bay - https://stayhighlandlakes.com/neighborhoods/kingsland - https://stayhighlandlakes.com/neighborhoods/spicewood - https://stayhighlandlakes.com/neighborhoods/marble-falls - https://stayhighlandlakes.com/neighborhoods/granite-shoals - https://stayhighlandlakes.com/neighborhoods/burnet No Highland Lakes listing count, rating, reviews, management fee, street office, or response-time promise is published.