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Grand WelcomeHighland Lakes
Highland Lakes vacation rental management

More lake time.Less to manage.

Enjoy owning your Highland Lakes home while a local team handles listings, guest questions, turnovers, and the work between stays. Start with what you want from your home. We’ll help you build a management plan around it.

Start with what you want from your home. Or See what we handle.

We market your home on Airbnb, Vrbo, and more.

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When the work keeps finding you

One booking can become a long list.

Arrival questions. Cleaning to check. Supplies to replace. A repair that needs following up. Even when you’re away from the house, there can still be plenty to organize.

You deserve a clear answer to a simple question: who is taking care of it?

A local team behind your home

Know who is handling the next thing.

We bring the everyday work together, so you can spend less time coordinating it yourself.

01

A home that’s ready for the next stay

Housekeeping, restocking, property checks, and maintenance coordination help keep the handoff between guests organized.

  • Cleaning and turnover coordination
  • Property checks and maintenance follow-up
02

Guests with someone to turn to

From reservation questions to arrival details, guests have a team to help them understand the home and settle into their stay.

  • Reservations and guest communication
  • Arrival information and support during the stay
03

A clearer view of the business

Your listing, pricing, and owner statements should help you understand how the home is being managed. We connect those pieces to the goals you share with us.

  • Listing presentation and pricing
  • Owner statements and management conversations

Talk through your home’s needs

    Let’s talk about your home
    Start with a conversation

    A clear next step, wherever you’re starting.

    1. 01

      Tell us about your home.

      Share the address, how you use the property, and what you would like help with. New to renting or considering a new manager? Start there.

    2. 02

      Talk through the plan.

      Discuss the services, responsibilities, fees, and questions that matter to you before deciding whether to move forward.

    3. 03

      Prepare for the next chapter.

      Work through the listing, the home’s readiness, and the details guests will need. Existing reservations and your own planned stays belong in that conversation too.

    A local manager. A team behind your home.

    Start with Tatum to talk about your home. Jayda leads the local management relationship, with our owners and shared support team behind the work.

    Meet the team
    Tatum Heiliger

    Tatum Heiliger

    Business Development Director

    Hi! I’m Tatum, Business Development Director for Grand Welcome Austin. With a background in education and leadership, my career has always been centered around building strong relationships and delivering meaningful results. Having stayed in hundreds of short-term rentals across the U.S., Europe, and Africa, I bring a guest-first perspective that helps properties stand out. I use that insight to help homeowners increase bookings, improve guest experience, and maximize their return with a strategy that actually performs.

    Read bio

    Hi! I’m Tatum, Business Development Director for Grand Welcome Austin. With a background in education and leadership, my career has always been centered around building strong relationships and delivering meaningful results. Having stayed in hundreds of short-term rentals across the U.S., Europe, and Africa, I bring a guest-first perspective that helps properties stand out. I use that insight to help homeowners increase bookings, improve guest experience, and maximize their return with a strategy that actually performs.

    Beyond work

    With two littles under 2, Austin has been such a fun place for our family. We’re always out doing something, whether it’s the zoo, riding the train at Zilker Park, letting the kids splash around on the shallow side of Barton Springs, or getting outside on the trails at Lady Bird Lake.

    Jayda Hamilton

    Jayda Hamilton

    General Manager · Highland Lakes

    Hi, I’m Jayda! I’m the General Manager for Highland Lakes and a proud local who grew up right here in the area. I’ve had the privilege of watching Highland Lakes grow into the vibrant destination it is today, and I truly love being part of that journey. With over five years of experience in the short-term rental industry, I’m passionate about caring for homes as if they were my own while creating exceptional experiences for every guest. Supporting local homeowners and helping them succeed while showcasing everything our lake communities offer is incredibly rewarding.

    Read bio

    Hi, I’m Jayda! I’m the General Manager for Highland Lakes and a proud local who grew up right here in the area. I’ve had the privilege of watching Highland Lakes grow into the vibrant destination it is today, and I truly love being part of that journey. With over five years of experience in the short-term rental industry, I’m passionate about caring for homes as if they were my own while creating exceptional experiences for every guest. Supporting local homeowners and helping them succeed while showcasing everything our lake communities offer is incredibly rewarding.

    Beyond work

    What I love most about the Highland Lakes is the lifestyle, spending days on the water boating, skiing, or tubing, then heading to a lakefront restaurant to catch a Hill Country sunset, which never gets old around Kingsland. Living and working here lets me share this place with guests and helps owners feel comfortable knowing their home is in local, knowledgeable hands.

    Steven Brown

    Steven Brown

    Owner

    Hi there, I'm Steven Brown, a proud Texan, and a U.S. Army Veteran. I've served my country with honor, and now, I'm serving the vibrant community of Austin with my short-term vacation rental business, Grand Welcome Austin. I've always been passionate about promoting the spirit of the live music capital of the world, and through my business, I aim to make every visitor feel right at home. I'm also actively involved in organizations such as Hospitality Austin, Austin Small Business Association, Austin Short-Term Rental Association, and the Army Aviation Association of America. I believe in the power of community and collaboration, and I'm always eager to connect with like-minded individuals and businesses. I look forward to the opportunity to meet and work with you!

    Read bio

    Hi there, I'm Steven Brown, a proud Texan, and a U.S. Army Veteran. I've served my country with honor, and now, I'm serving the vibrant community of Austin with my short-term vacation rental business, Grand Welcome Austin. I've always been passionate about promoting the spirit of the live music capital of the world, and through my business, I aim to make every visitor feel right at home. I'm also actively involved in organizations such as Hospitality Austin, Austin Small Business Association, Austin Short-Term Rental Association, and the Army Aviation Association of America. I believe in the power of community and collaboration, and I'm always eager to connect with like-minded individuals and businesses. I look forward to the opportunity to meet and work with you!

    Beyond work

    When I'm not busy, you can catch me wandering around Zilker Park, paddling on Lady Bird Lake, and indulging in some of my favorite local cuisines, such as Terry Black’s BBQ or Opie’s BBQ in Spicewoood, TX.

    Alex Buchanan

    Alex Buchanan

    Owner

    Hello there, I'm Alex, the proud owner of Grand Welcome Austin. I was born and raised in Easton, PA, and later graduated from Penn State University. My passion for aviation led me to serve as an Aviation Officer and Helicopter Pilot for nine years. This experience instilled a sense of discipline and commitment that I now apply to my business. Eventually, my journey brought me to Austin to open Grand Welcome Austin. My wife Kerry, stepdaughter Lana, son Olympiu, and our two dogs make our home a lively and loving place. Now, I'm dedicated to providing a grand welcome to all visitors of Austin through my short-term vacation rental business. I look forward to welcoming you to our vibrant city!

    Read bio

    Hello there, I'm Alex, the proud owner of Grand Welcome Austin. I was born and raised in Easton, PA, and later graduated from Penn State University. My passion for aviation led me to serve as an Aviation Officer and Helicopter Pilot for nine years. This experience instilled a sense of discipline and commitment that I now apply to my business. Eventually, my journey brought me to Austin to open Grand Welcome Austin. My wife Kerry, stepdaughter Lana, son Olympiu, and our two dogs make our home a lively and loving place. Now, I'm dedicated to providing a grand welcome to all visitors of Austin through my short-term vacation rental business. I look forward to welcoming you to our vibrant city!

    Beyond work

    You'll often find me hiking the trails of Mount Bonnell, exploring the exhibits at the Bullock Museum, or enjoying a meal at one of my favorite local spots, Veracruz All Natural.

    Joanne Oh

    Joanne Oh

    Marketing Manager

    Hi, I’m Joanne, Marketing Manager for Grand Welcome Austin . Before this, I spent 8 years in the Army, where I developed a strong foundation in leadership, strategy, and adaptability. Now, I’m channeling that experience into something I’m truly passionate about—helping businesses grow and thrive. I love how marketing allows me to connect with people, tell meaningful stories, and create experiences that matter.Hospitality is such a dynamic and rewarding space, and I’m excited to bring fresh ideas, collaboration, and a hands-on approach to our team as we deliver exceptional results.

    Read bio

    Hi, I’m Joanne, Marketing Manager for Grand Welcome Austin . Before this, I spent 8 years in the Army, where I developed a strong foundation in leadership, strategy, and adaptability. Now, I’m channeling that experience into something I’m truly passionate about—helping businesses grow and thrive. I love how marketing allows me to connect with people, tell meaningful stories, and create experiences that matter.Hospitality is such a dynamic and rewarding space, and I’m excited to bring fresh ideas, collaboration, and a hands-on approach to our team as we deliver exceptional results.

    Beyond work

    Austin is such a fun and vibrant city, but what I love most is its balance with the natural beauty of Highland Lakes. Whether it’s paddleboarding on Lady Bird Lake, catching live music downtown, or escaping to wineries and hiking trails in the surrounding hills, there’s always something new to experience.

    Taylor Porter

    Taylor Porter

    People Manager

    Hi, I'm Taylor Porter, People Manager for Grand Welcome Austin and Highland Lakes. I'm an Oklahoma native, but I have roots around the world. I spent nine years in the U.S. Army, serving in various roles that shaped my commitment to excellence, adaptability, and teamwork. Today, I bring that same dedication to my role as People Manager, where I focus on fostering a workplace culture that empowers individuals and teams to thrive. I’m passionate about success, building meaningful connections, and helping others reach their full potential.

    Read bio

    Hi, I'm Taylor Porter, People Manager for Grand Welcome Austin and Highland Lakes. I'm an Oklahoma native, but I have roots around the world. I spent nine years in the U.S. Army, serving in various roles that shaped my commitment to excellence, adaptability, and teamwork. Today, I bring that same dedication to my role as People Manager, where I focus on fostering a workplace culture that empowers individuals and teams to thrive. I’m passionate about success, building meaningful connections, and helping others reach their full potential.

    Beyond work

    Austin and Highland Lakes offer the best of both worlds for me—an exciting city vibe with the calming beauty of rolling hills and wildflowers just a short drive away. Whether I’m savoring live music downtown or hiking through the countryside, it’s a place that fuels my spirit.

    Samantha Maher

    Samantha Maher

    Guest Service Manager

    Hey there! I'm Samantha Maher, your Guest Service Manager here at Grand Welcome Austin. I was born and raised in Connecticut, where I also earned my Management degree from Sacred Heart University. With a decade of customer service experience under my belt, including six years dedicated to building and managing successful teams, I'm all about making every guest feel like they're stepping into their dream home when they stay with us. Nothing makes me happier than seeing those five-star reviews roll in, knowing I've helped create unforgettable experiences! I'm passionate about the short-term rental industry and thrive on helping property owners make the most of their investments. With my commitment to excellence and knack for building genuine connections, I'm here to ensure every stay with Grand Welcome Austin is nothing short of fantastic.

    Read bio

    Hey there! I'm Samantha Maher, your Guest Service Manager here at Grand Welcome Austin. I was born and raised in Connecticut, where I also earned my Management degree from Sacred Heart University. With a decade of customer service experience under my belt, including six years dedicated to building and managing successful teams, I'm all about making every guest feel like they're stepping into their dream home when they stay with us. Nothing makes me happier than seeing those five-star reviews roll in, knowing I've helped create unforgettable experiences! I'm passionate about the short-term rental industry and thrive on helping property owners make the most of their investments. With my commitment to excellence and knack for building genuine connections, I'm here to ensure every stay with Grand Welcome Austin is nothing short of fantastic.

    Beyond work

    Austin’s food scene and warm hospitality make it an incredible place to host guests.

    Cat Marx

    Cat Marx

    Accounting Manager

    Hello, I’m Cat Marx, the Accounting Manager at Grand Welcome Austin. Before joining Grand Welcome Austin, I spent a decade as a teacher. My growing interest in accounting led me to transition from education to finance, a move that culminated in my current role, where I apply my diverse skills and experiences to manage and oversee the company's accounts payable operations. I look forward to partnering with you and helping you achieve your financial goals with your short-term rental.

    Read bio

    Hello, I’m Cat Marx, the Accounting Manager at Grand Welcome Austin. Before joining Grand Welcome Austin, I spent a decade as a teacher. My growing interest in accounting led me to transition from education to finance, a move that culminated in my current role, where I apply my diverse skills and experiences to manage and oversee the company's accounts payable operations. I look forward to partnering with you and helping you achieve your financial goals with your short-term rental.

    Beyond work

    The food scene is incredible, and my favorite has to be the breakfast tacos at Vaquero Taquero.

    Grand Welcome Highland Lakes

    Local places. A plan for your home.

    We serve homeowners in Horseshoe Bay, Kingsland, Spicewood, Marble Falls, Granite Shoals, and Burnet. Share your address to begin a conversation about your property.

    • City Hall in Horseshoe Bay, Texas
      Horseshoe Bay City Hall — Larry D. Moore, CC BY 4.0SourceLicenseChanges: Cropped and resized.

      Horseshoe Bay

      Lake-country surroundings and time outdoors. Bring the same care to the details of owning a home here.

    • Main facade and veranda of the Junction House building in Kingsland, Texas
      Junction House facade and veranda — Billy Hathorn, CC BY 3.0SourceLicenseChanges: Cropped and resized.

      Kingsland

      A Lake LBJ setting with room for a slower day. Let’s make the work around your home easier to organize.

    • Grotto and green water at Krause Springs near Spicewood
      Larry D. Moore, CC BY 4.0SourceLicenseChanges: Cropped and resized.

      Spicewood

      Hill Country homes and nearby winery visits. A property’s setting should come through clearly in its listing.

    • Lake Marble Falls and the US Route 281 bridge
      Larry D. Moore, CC BY 4.0SourceLicenseChanges: Cropped and resized.

      Marble Falls

      Downtown outings, time by the lake, and days outdoors. Help guests understand the experience your particular home offers.

    • Playground and waterfront at Robin Hood Park in Granite Shoals
      Larry D. Moore, CC BY 4.0SourceLicenseChanges: Cropped and resized.

      Granite Shoals

      A community along Lake LBJ. We start with the home’s actual amenities and the details guests need to know.

    • Hamilton Creek and park grounds in Burnet, Texas
      Billy Hathorn, CC BY-SA 3.0SourceLicenseChanges: Cropped and resized.

      Burnet

      A Hill Country base for exploring the region. Thoughtful preparation helps guests feel ready for their stay.

    Start with the questions that matter to you.

    What does vacation rental management include?

    Our services bring together listing and reservation management, guest communication, housekeeping coordination, property care, pricing, and owner reporting. We’ll talk through the scope for your home and explain the responsibilities before you decide.

    Do you manage homes in my Highland Lakes community?

    We serve Horseshoe Bay, Kingsland, Spicewood, Marble Falls, Granite Shoals, and Burnet. Send your property address so we can discuss its location, features, and management needs.

    Can we talk if I already have a property manager?

    Yes. Tell us what is working, what you would like to change, and any reservations or commitments already in place. We can discuss the questions to resolve as you consider your next step.

    Can I still use my home?

    Your own time at the property belongs in the plan. Tell us which dates matter to you so we can discuss how personal stays and guest reservations would fit together.

    See all pricing and owner questions

    Let’s make the next step clear.

    You may be exploring renting for the first time, doing the work yourself, or thinking about a change. Tell us where you are today and what you want help with.

    Prefer to talk? Call or text (737) 260-0092

    1 · Your property
    Your property
    Highland Lakes, Texas

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