Privacy Policy
We respect your privacy. Grand Welcome Holdings, Inc., and our affiliates and subsidiaries(which include Grand Welcome Franchising, LLC, Hawaiian Vacation Rentals, LLC, Grand Welcome IP, LLC, Grand Welcome Services, Inc. and Grand Welcome, LLC, and which are collectively referred to in this Privacy Policy as “Grand Welcome,” “we,” “us,” or “our”) have provided this Privacy Policy to describe how we collect, use, and disclose personal information through websites under our control that link to this Privacy Policy (our “Site” or “Sites”), as well as through our vacation rental property booking, management, and marketing services, as well as other portals, products, goods, services, events, and interactive features controlled by us(collectively, the “Services”). This Privacy Policy is expressly incorporated into our Terms of Use, which govern the use of our Sites and Services.
We are required by law to tell you what information we collect from you, why we collect it, how we use it, under what circumstances we may share it with third parties, how we protect that information, and how you may opt out of the sale of that information. As a preliminary matter, we handle all information you provide us with the utmost care. Your personal information will only be shared with members of our company who need to know this information in order for us to provide our Services to you. At times, we may need to disclose your personal information to third parties outside the company who may be assisting us with providing Services to you, as set forth in this Policy. If you have questions about this Privacy Policy, contact us at privacy@grandwelcome.com .
All references to “you,” “your” or “User” in this Privacy Policy means the person who registers for, access, or uses the Site or our Services, and includes all those who provide us with their personal information, including renters who book through our Site(s), and general visitors to the Sites(s), as well as our Franchisees. If you use or access our Site or Services on behalf of an entity or an individual, you represent and warrant that you have the authority to bind that entity or individual, and “you” and “your” refers to that entity or individual as well.
Please note that if you voluntarily provide your information in the course of interacting with our Site or otherwise using our Services, we will take that as your agreement to our collection, use, and disclosure of your information as set forth in this Privacy Policy.
This Privacy Policy does not apply to services provided by third parties with whom we work, including independent Grand Welcome franchisees who manage properties we market and online travel agencies who offer booking services for properties that we market or manage (“Third Party Services”). Although we may, as described in this Privacy Policy, receive your personal information from those parties as part of our Services, we are not responsible for their privacy practices. We encourage you to contact those parties to learn more about their handling of your personal information.
When you book a rental property through the Services or sign up for information from us, we may collect the following information from you:
When you are a Franchisee, list a property through the website, or we otherwise provide property management or marketing services to you or your organization, we may collect the following:
We may also collect any other personal information that you choose to provide, including:
We may automatically collect personal information from you when you use our websites or other online services, including:
As described in more detail below, we may also receive your personal information from third parties, including our independent Grand Welcome franchisees and our business partners that offer booking services for properties we manage.
If you use a third party, such as another online travel agency or one of our Franchisees, to book a reservation for a property that we manage or market, we may receive your personal information from that third party. That information may include:
If we provide booking or marketing services for a property that you or your organization own and that is managed by a third party, such as an independent Grand Welcome franchisee, we may receive certain of your personal information from that third party, including;
We may also receive personal information from third party service providers, including contractors, housekeepers, maintenance providers, and other service providers who provide services for rental properties we manage or market. The information we receive from such third party service providers may vary depending on the nature of the services and the personal information you provide in connection with those services, but may include:
We may also receive personal information from other guests, such as family members or friends who include you as part of their reservation.
The Site may also include functionality that allows certain kinds of interactions between the Site and your account on a third-party website or application, including but not limited to reservationsand/or other service providers, and their software and/or applications and social media. The use of this functionality may involve the third-party site providing information to us. For example, we may provide links on the Site to facilitate sending a communication from the Site or we may use third parties to facilitate emails or postings to social media (like a “Share” or “Forward” button). These third parties may retain any information used or provided in any such communications or activities and these third parties’ practices are not subject to our Privacy Policy. We may not control or have access to your communications through these third parties. Further, when you use third-party sites or services, you are using their services and not our services and they, not we, are responsible for their practices. You should read the applicable third-party privacy policies before using such third-party tools on our Site.
Finally, we may combine the information we collect from third parties with information that we have collected from you directly or through your use of the Services.
We collect, use, and disclose your personal information for purposes related to providing the Services. We may use the information we collect from you for the following purposes:
We may share personal information, including for the purposes described above:
We may aggregate, de-identify, and/or anonymize any information collected through the Site or Services such that such information is no longer linked to your personally identifiable information. We may use and share this aggregated and anonymized information (non-Personal Information) for any purpose, including without limitation, for research purposes, and may also share such data with our affiliates and third parties, including advertisers, promotional partners and others.
We do not “sell” your information to any third parties, as that term is defined under California or Nevada law. Please see the sections below entitled “Additional Information for California Residents” and “Additional Information for Nevada Residents” for more information.
Our websites and online services may include links to applications, websites, information, and other services provided by third parties, including links to tour operators and other concierge services. We are not responsible for the privacy practices of those third parties. We encourage you to contact those parties to learn more about their privacy practices.
We may also use Google Analytics (GA4) on our Site. For more information about how Google Analytics uses and processes data, please visit https://www.google.com/policies/privacy/partners/ . You may opt out by downloading the Google Analytics opt out browser add-on, available at https://tools.google.com/dlpage/gaoptout . When your browser sends a Global Privacy Control (GPC) signal, we do not load Google Analytics on our Site.
Analytics and session recording. We use PostHog, a product analytics service, to understand how visitors use our websites: the pages you view, how long you spend on them, the links and buttons you click, how you arrived (for example, the referring site or campaign), and recordings of how pages are used. Session recordings capture page layout and mouse and scroll movement. Anything you type into a form field is masked and never recorded. PostHog processes this information for us in the United States. To recognise repeat visits, we use a randomly generated identifier stored in your browser. We link your website visit to the enquiry you send us, so we can see which pages helped.
Your choices. You can turn off analytics and session recording at any time with the “Don’t record my visit” link in the notice at the bottom of our pages. If your browser sends a Global Privacy Control (GPC) signal, we treat it as that same request automatically: we do not record your session, and we do not keep an analytics identifier in your browser.
How we use the information you send us. When you submit a form on our websites, we use automated tools, including artificial-intelligence services, to help our team respond: to summarise your request, to look up publicly available or previously collected information about the property you mention (for example, whether it is already listed for rent), and to prepare a suggested reply. A member of our team reviews any reply before it is sent to you. The service providers who process this information for us include Cloudflare (hosting and AI processing) and TypeSafe (decision support). We do not sell this information.
How long we keep it. Analytics visit summaries we hold are kept for up to 30 days. The answers you give in the optional second step of our forms are kept with your enquiry. Our automated copy of your submission is kept for up to 90 days. PostHog analytics events are kept for up to one year and session recordings for 30 days.
You may choose not to provide personal information to us. However, not providing that information may restrict the ability to use the Services. For example, we may not be able to book your reservation or list or market your property.
We prefer to keep your personal information accurate and up to date. If you would like to change or update your contact information, please use the settings within your login or contact us at privacy@grandwelcome.com .
You may opt out of certain communications from us by clicking the unsubscribe link or following other opt out instructions provided in those communications. Exercising this opt out will not opt you out of other communications provided as part of delivering the Services.
Please note we may not be always able to offer choices or control over the personal information we receive from independent Grand Welcome franchisees or other business partners. We are not responsible for the privacy practices of those parties. We encourage you to contact those parties to learn more about any choices they may offer you with regard to your personal information.
We reserve the right to update this Privacy Policy from time to time. We will make any such updates publicly available for review on our website and will indicate the date as of which the Privacy Policy was last updated. Changes to our Privacy Policy will become effective on the date posted. If you continue to use our Site or the Services after the effective date of a policy, you are agreeing to those updated terms.
If you are visiting the Site from a location outside of the U.S., your connection will be through and to servers located in the U.S. All information you receive from the Site will be created on servers located in the U.S., and all information you provide will be maintained on web servers and systems located within the U.S. The data protection laws in the United States may differ from those of the country in which you are located, and your information may be subject to access requests from governments, courts, or law enforcement in the United States according to laws of the United States. By using the Site or providing us with any information, you consent to the transfer to, and processing, usage, sharing and storage of your information in the United States and in other countries, as set forth in this Privacy Policy.
Do Not Track (“DNT”) is a web browser setting that requests that a web application disable its tracking of an individual user. We honour the Global Privacy Control (GPC) signal as described above. Because there is no common industry standard for Do Not Track signals, we do not otherwise respond to them.
Grand Welcome recognizes the importance of children’s safety and privacy. Our Site(s) are not designed to attract children and are not intended for use by any children under the age of 16. We do not request, or knowingly collect, any personally identifiable information from children under the age of 16. If you are the parent or guardian of a child under 16 who has provided her or his information to us, please contact us at privacy@grandwelcome.com to request the deletion of that information.
By providing my consent, I agree to receive phone call and SMS notifications, and alerts from Grand Welcome. I understand that I am agreeing to receive both SMS and phone call communications. Message frequency may vary, and message and data rates may apply depending on my carrier. I can text START to begin receiving messages and may text STOP at any time to stop receiving them. I may also text START again to resume receiving messages. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. For additional assistance, I can text HELP. Grand Welcome’s Privacy Policy is available at www.grandwelcome.com/privacy-policy .
If you have any questions about this Privacy Policy or would like to exercise any applicable rights under this privacy policy, please contact us at:
Please include your name, contact information, and the nature of your request so that we can respond appropriately and promptly to your communication.